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There are almost 2,000 Lowe’s retail locations nationwide, and in every single
one of them, our customers and employees know exactly what to expect. Our ability
to deliver exceptional service, consistency and value is a testament to the skills
and energy of the professionals within our Store Operations Support Organization.
Creating positive experiences for those we serve requires the coordination, support
and cooperation of individuals in numerous areas, such as Delivery & Assembly
Services, Store Staffing & Labor Management, Field Operations Support, Store
Process Development and Store Communications.
Positions within our Store Operations Support group include:
Direct and disseminate vital information and decisions from Lowe’s corporate
office activities to our network of retail stores for implementation. Manage store
policies, procedures and best practices, to ensure consistent adherence and application
in all stores. Support the creation and execution of various consumer/employee promotions.
Store Process Development
Streamline store processes and systems to support customer focused, sales driven
and cost effective refinements. Empower employees to maximize the quality and quantity
of customer service they offer. Balance the provision of excellent customer service
with ultimate cost efficiency, creating a win-win for all those we serve.
Store Delivery & Assembly
Manage delivery and assembly operations in all stores. Develop store delivery policies,
while ensuring Federal and State regulatory compliance. Oversee training and all
aspects of consumer logistics. Manage and maintain all issues pertaining to Lowe’s
corporate fleet including company cars, lift trucks and delivery vehicles.
Store Staffing & Labor Management
Oversee the maintenance of all staffing and labor related issues within our retail
environments, including, but not limited to, store organizational design, job descriptions
and payroll budgeting. Provide vital support of all labor management systems, as
well as field support via labor analytics. Create and implement labor standards
and long-term planning efforts related to store payroll.
Field Operations Support
Develop and execute a comprehensive Corporate Operational Program, in partnership
with stores, corporate departments and corporate facilities. Focus on providing
professional training and ancillary support to Lowe’s Field Operations. Evaluate
process executions and report findings relevant to our Field Operations.