Direct and disseminate vital information and decisions from Lowe’s corporate office activities to our network of retail stores for implementation. Manage store policies, procedures and best practices, to ensure consistent adherence and application in all stores. Support the creation and execution of various consumer/employee promotions.
Store Process Development
Streamline store processes and systems to support customer focused, sales driven and cost effective refinements. Empower employees to maximize the quality and quantity of customer service they offer. Balance the provision of excellent customer service with ultimate cost efficiency, creating a win-win for all those we serve.
Store Delivery & Assembly
Manage delivery and assembly operations in all stores. Develop store delivery policies, while ensuring Federal and State regulatory compliance. Oversee training and all aspects of consumer logistics. Manage and maintain all issues pertaining to Lowe’s corporate fleet including company cars, lift trucks and delivery vehicles.
Store Staffing & Labor Management
Oversee the maintenance of all staffing and labor related issues within our retail environments, including, but not limited to, store organizational design, job descriptions and payroll budgeting. Provide vital support of all labor management systems, as well as field support via labor analytics. Create and implement labor standards and long-term planning efforts related to store payroll.
Field Operations Support
Develop and execute a comprehensive Corporate Operational Program, in partnership with stores, corporate departments and corporate facilities. Focus on providing professional training and ancillary support to Lowe’s Field Operations. Evaluate process executions and report findings relevant to our Field Operations.